Privacy Policy

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 Last Updated: July 16, 2024

Your privacy matters to us. This policy outlines how we collect, use, protect, and share your personal information when you interact with our website, yourhappygift.com. We've created this document to provide transparency about our data practices and to help you understand your rights regarding your personal information.

Protecting Your Privacy

We recognize the importance of safeguarding your personal data. Our team is dedicated to maintaining the confidentiality and security of the information you entrust to us. This policy applies to all users of our website, regardless of their location or age.

Information We Collect

1. Personal Information:

When you use our website to create customized gifts, we may collect various types of personal information. This data helps us process your orders, provide customer support, and enhance your overall experience. The information we gather may include:

  • Name and contact details (email address, phone number, shipping address)
  • Payment information (credit card details, billing address)
  • Account login credentials
  • Gift recipient information (name, address)
  • Customization details for your chosen products (dates, locations, pet details, etc.)
  • Communication preferences

We collect this information when you create an account, place an order, sign up for our newsletter, or interact with our customer service team.

2. Automatically Collected Information:

Our website also collects certain data automatically as you browse and use our services. This information helps us improve our website functionality and tailor our offerings to your preferences. Automatically collected data may include:

  • IP address and device identifiers
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring websites or search terms
  • Click patterns and interactions with our site elements

We use cookies and similar technologies to gather this information. You can adjust your browser settings to manage cookie preferences, but please note that some features of our website may not function properly without cookies enabled.

How We Use Your Information

The collected information serves various purposes related to providing and improving our services. These include:

1. Order Processing and Fulfillment:

We use your personal and payment information to process and deliver your customized gift orders. This includes communicating with you about your order status, shipping details, and any issues that may arise during fulfillment.

2. Customer Support:

Your contact information and order history help us provide efficient and personalized customer support. We may use this data to address inquiries, resolve issues, and improve our service quality.

3. Website Improvement:

We analyze user behavior and preferences to enhance our website's functionality, design, and user experience. This information guides our decisions on product offerings, site navigation, and overall performance optimization.

4. Marketing and Communications:

With your consent, we may use your contact information to send you promotional offers, product updates, and newsletters. You can opt out of these communications at any time through your account settings or by following the unsubscribe instructions in our emails.

5. Fraud Prevention and Security:

We use collected data to detect and prevent fraudulent activities, unauthorized access, and other security threats to our website and user accounts.

6. Legal Compliance:

In some cases, we may need to use your information to comply with applicable laws, regulations, or legal processes.

How We Share Your Information

We value your privacy and do not sell your personal information to third parties. However, we may share your data in certain circumstances.

Trusted service providers assist us in various aspects of our business operations. These may include payment processors, shipping companies, customer support tools, and marketing platforms. These partners only have access to the information necessary to perform their specific functions and are bound by confidentiality agreements.

In some cases, we may need to disclose your information if required by law, regulation, or legal process. This includes responding to court orders, subpoenas, or government requests.

Should a merger, acquisition, or sale of all or part of our business occur, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Non-personal, aggregated, or anonymized data may be shared with third parties for research, marketing, or analytical purposes. This information cannot be used to identify you individually.

Your Choices and Rights

We respect your control over your personal information. You have several rights and options regarding the data we collect.

You can access and update your personal information through your account settings on our website. If you need assistance or notice any inaccuracies, please contact our customer support team.

Upon request, we can provide you with a copy of the personal data we hold about you in a structured, commonly used, and machine-readable format.

You have the right to request the deletion of your personal information from our systems. Please note that we may need to retain certain information for legal or administrative purposes.

Our marketing communications can be managed through your account settings or by using the unsubscribe link in our emails.

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, although this may impact your experience on our website.

To exercise any of these rights or if you have any questions about your personal data, please contact us at info@yourhappygift.com.

Data Security

Implementing appropriate technical and organizational measures protects your personal information against unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption protocols to safeguard data transmission and storage.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Our team regularly reviews and updates security practices to ensure the ongoing confidentiality, integrity, and availability of your data.

International Data Transfers

Our operations span multiple countries, including Austria, Australia, Belgium, Canada, Switzerland, Germany, Denmark, Spain, Finland, France, United Kingdom, Ireland, Italy, Luxembourg, Netherlands, Portugal, Sweden, and the United States. Your personal information may be transferred to and processed in countries other than your country of residence.

We ensure that any international transfers of personal data are carried out in compliance with applicable data protection laws. We implement appropriate safeguards, such as standard contractual clauses, to protect your information when it is transferred across borders.

Children's Privacy

Our website does not knowingly collect personal information from children under the age of 13. Our services are intended for general audiences and can be used by individuals of all ages. However, if you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to remove that information from our systems.

Parents and guardians are encouraged to monitor their children's Internet usage and to help enforce this policy by instructing their children never to provide personal information on our website without their permission.

Changes to This Privacy Policy

This privacy policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information.

For significant changes that materially affect your rights or how we use your data, we will provide a more prominent notice, such as an email notification or a banner on our website.

Contact Us

Questions, concerns, or requests regarding this privacy policy or our data practices can be directed to:

Email: info@yourhappygift.com

Postal Address: Stephensonstraat 18, F, 1097 BB Amsterdam, Netherlands

Our team is committed to addressing your inquiries promptly and resolving any issues to the best of our ability.

Governing Law and Dispute Resolution

Dutch law governs and construes this privacy policy. Any disputes arising from or related to this policy or our data practices shall be subject to the exclusive jurisdiction of the courts in Amsterdam, Netherlands.

We encourage you to attempt to resolve any issues directly with us before pursuing legal action. If you believe that we have not adequately addressed your concerns, you may have the right to lodge a complaint with a supervisory authority in your country of residence.

Third-Party Links and Services

Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you access through our website.

Additionally, some of our services may integrate with social media platforms or other external services. Your interactions with these features are governed by the privacy policy of the company providing them.

Data Retention

Personal information is retained for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you
  • Whether there is a legal obligation to which we are subject
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your personal information, we will take steps to remove it from our systems and records or to anonymize it so that you can no longer be identified from it.

Cookies and Similar Technologies

Cookies and similar tracking technologies enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files that are placed on your device when you visit our website. They allow us to remember your preferences and provide certain functionality.

Both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a set period or until you delete them) are used. Some cookies are necessary for the operation of our website, while others are used for analytics or advertising purposes.

By using our website, you consent to the use of cookies as described in this policy. You can manage your cookie preferences through your browser settings or by using the cookie management tools we provide on our site.

The main types of cookies we use include:

  • Essential cookies: These are necessary for the website to function properly and cannot be switched off in our systems.
  • Performance cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously.
  • Functional cookies: These enable the website to provide enhanced functionality and personalization.
  • Targeting cookies: These may be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

California Privacy Rights

California residents have certain rights under the California Consumer Privacy Act (CCPA) regarding their personal information. These rights include:

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of your personal information (note that we do not sell personal information)
  • The right to non-discrimination for exercising your CCPA rights

To exercise your CCPA rights, please contact us using the information provided in the "Contact Us" section of this policy. We will respond to verifiable consumer requests within the timeframes required by law.

Accessibility

We are committed to making our privacy policy accessible to all users, including those with disabilities. If you have difficulty accessing any part of this policy, please contact us, and we will work with you to provide the information in an alternative format.

Updates and Notifications

Occasional updates to this privacy policy may reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on our website. We encourage you to periodically review this page to stay informed about our privacy practices.

Continuing to use our services after these changes are posted signifies your agreement to the revised policy. If you do not agree with the changes, please discontinue using our website and services.